We will never perform a service that we do not feel is absolutely necessary.

We will never charge you for service that we do not perform.

If we feel, based on experience, that a machine is too old or worn to economically repair, with a reasonable expectation of satisfactory continued service, we will advise you of our opinion. However, the decision to repair a machine or take it out of service ultimately rests with you.

Machines can be cranky, technicians are humans and humans make mistakes. If we ever make a misdiagnosis, we will return to the worksite and repair the machine again free of any labor charge. The only charge (or credit) may be an adjustment for the cost of parts.

We will always treat you with respect. We will always make our best effort to arrive at the worksite at the promised time. However, emergencies happen, machines can be temperamental, traffic can be unpredictable, and delays can and do occur. As soon as we know that we are going to be late, we will attempt to contact you with a revised time of arrival.

We subscribe to the philosophy that there is no problem that two rational, reasonable people cannot settle. When problems (inevitably) occur, we will make every reasonable attempt to negotiate a resolution that is satisfactory to you and to us.